BOOKING POLICY

Booking

Your appointment is very important. The time you choose is reserved especially for you.  We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 - 48 hours notice for cancellations or rescheduling of appointments.

Please understand that when you forget, cancel, or change your appointment without giving us enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. 

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.  We recognize that the set appointment time frames may differ from the actual appointment by 5 - 10 minutes based on internet connection issues and the like.  You will be notified 5 - 10 minutes prior to the scheduled appointment to verify and confirm the appointment status.

Our policy is presented and provides the best quality of excellent service for our established and future clientele. Thank you for viewing and supporting our 24 - 48 hour cancellation and rescheduling policy.

Confirmation & Notification

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

 

A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.

Canceling &
Rescheduling

Any appointment missed, last minute cancellation, or changed without 24 - 48 hours notice will result in a $75 charge.  The appointment may be invoiced via email individually.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

The 24 - 48 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our schedules filled, thus better serving everyone.